Shipping Policy
How we deliver your gifts:
- Processing Time: All orders are handmade/hand-picked and packaged with care. Please allow 1-3 business days for us to process your order.
- Estimated Delivery: Standard Shipping: 7-12 business days.
- Tracking: Once your order ships, you will receive a tracking number via email to follow its journey.
- Note: Customs fees or import duties (if any) are the responsibility of the customer.
Refund & Return Policy
Our Guarantee: We want you to love your purchase. If you’re not 100% satisfied, we’re here to help.
- Return Window: You have 30 days from the date of delivery to request a return.
- Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Perishable goods (like flowers or food)
- Personal care, intimate, or sanitary items
- Gift cards and downloadable products
- If Your Item Arrives Damaged
- Our Mistake, Our Responsibility: We personally inspect every gift before it leaves our boutique. However, if your item arrives damaged or defective:
- 48-Hour Reporting Window: Please contact us at YourTopChoiceShop@outlook.com/luo160705131@outlook.com within 48 hours of delivery.
- Required Info: Please include your order number and clear photos of both the damaged item and the outer packaging.
- Resolution: We will provide a prepaid return label and issue a 100% full refund or a free replacement immediately.Your satisfaction is our priority.
- If You Change Your Mind
- Your Choice, Our Support: If you decide the item isn’t the right fit for you:
- Eligibility: Returns must be requested within 30 days from the date of delivery. To be eligible, the item must be unused, unwashed, and in its original packaging with all tags attached.
- Condition Check: Items must be unused, in their original packaging, and in the same condition as received. Items that show signs of use or are not in their original packaging cannot be accepted for a refund.
- Return Shipping: As a small independent boutique, we kindly ask customers to cover the return shipping costs for personal preference returns (e.g., color preference, size, or simply no longer needing the item). Original shipping fees are non-refundable.
- Recommendation: For high-value items, please use a trackable shipping service. We cannot process refunds for returned packages that are lost in transit.
- How to Start a Return: Simply email us at [YourTopChoiceShop@outlook.com/luo160705131@outlook.com] with your order number. We will provide the return address and instructions within 48 hours.
- Refunds: Once we receive and inspect your return, your refund will be processed to your original payment method within 5 business days.
Contact Us
We’re here for you: Have a question about a product or an existing order? As a boutique shop, we pride ourselves on personal service.
- Email: [YourTopChoiceShop@outlook.com/luo160705131@outlook.com] (We respond to all inquiries within 48 hours)
- Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
- Follow Our Journey: [@yourtopchoice.shop] — Send us a DM for a quick chat!
FAQ
Q: What if my item arrives damaged?
A: As a boutique shop, we personally inspect every item before shipping. However, if your order arrives damaged during transit, please contact us at [YourTopChoiceShop@outlook.com/luo160705131@outlook.com] within 48 hours with a photo of the item and packaging. We will send a replacement or issue a full refund immediately.
Q: Can I cancel my order?
A: Yes, you can cancel your order within 12 hours of purchase. Once the order has been processed and shipped, we are unable to cancel it, but you may follow our return policy after receiving the package.
Q: Where is my tracking number?
A: Tracking numbers are sent automatically via email once your package is scanned by the carrier. If you haven’t received it within 3 business days, please check your spam folder or contact us.
Q: Is my payment secure?
A: Absolutely. Your security is our top priority. We partner with PayPal and use industry-standard SSL encryption to protect your data. Your financial details (like credit card numbers) are never stored on our website.
Q: What is PayPal Buyer Protection?
A: When you check out with PayPal, you are automatically covered by their Buyer Protection. If your order doesn’t arrive or significantly differs from the description, PayPal will help you resolve the issue and secure a full refund.
Q: I haven’t received my refund yet. What should I do?
A: Refunds usually take a few business days to reflect on your statement, depending on your bank or credit card issuer’s processing time. If you’ve checked your account and still have questions, please reach out to us at YourTopChoiceShop@outlook.com/luo160705131@outlook.com—we are here to support you every step of the way.
Secure Payment & Buyer Protection
Shop with Confidence: We partner with PayPal to ensure your shopping experience is 100% secure.
- Data Privacy: Your financial information is never shared with us. All transactions are encrypted through PayPal’s professional-grade servers.
- Buyer Protection: Most of your purchases are covered by PayPal’s Buyer Protection. If your order doesn’t arrive or match the description, PayPal will help you resolve the issue and get your money back.
- Easy Resolution: We value your trust above all. Before opening a formal dispute, please reach out to us directly—we are often able to solve issues much faster and more personally than a bank process.